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Our process - How we work
We believe in efficiency and maximizing our resources to provide the best value to our clients. The primary way we do that is by re-using the same five projects we've been developing for the past decade.
Discover
We begin by getting a full understanding of how your business operates — not just the systems you use, but the goals, challenges, workflows, and people behind them. We learn how information moves, how teams work, where things get stuck, and what an ideal future state looks like for your organization.
From there, we review your technology stack, processes, data, and day-to-day operations to see how everything fits together. This gives us a clear, holistic picture of your business so we can identify the right improvements, automations, and long-term opportunities.
Our goal in this phase is simple: understand your business deeply enough to act as a true technology partner, and build a strategy that genuinely supports the way your organization works and grows.
Included in this phase
- Business understanding
- Workflow observation
- Systems review
- Team interviews
- Pain point identification
- Opportunity mapping
- Strategic recommendations
Build
Once we understand your business and goals, we begin shaping the technology foundation that will support your team long-term. This phase is about bringing clarity, structure, and organization to your systems — making sure the tools you rely on are set up the right way and working together seamlessly.
We refine processes, streamline workflows, organize data, establish best practices, and create the frameworks your business needs to operate efficiently. Whether it's CRM setup, improving existing tools, building automations, or aligning systems across departments, our goal is to create a strong, scalable environment that makes day-to-day operations smoother.
In this phase, we act as your technology partner — designing solutions that are practical, sustainable, and fully aligned with how your business actually works.
Included in this phase
- Setup & structure
- Process enhancements
- Improved workflows
- Better organization
- Team support
- Clearer operations
- Smooth implementation
Deliver
Once everything is in place, we guide your team through a smooth and confident transition into the improved systems and workflows. This phase is focused on clarity, stability, and making sure your organization feels supported as changes are rolled out.
We help your team understand how everything works, ensure processes run smoothly, and verify that the systems we've organized or set up are ready for daily use. Whether we're launching updated workflows, refining tools, or ensuring everything connects properly, our focus is delivering a seamless experience.
After delivery, we stay involved as your ongoing technology partner — continuing to support, improve, and evolve your systems as your business grows.
Included in this phase
- Launch support
- Team readiness
- Stable operations
- Clear workflows
- Reliable performance
- Continued partnership
- Future planning
Our values - Balancing reliability and innovation
At Minkowa, our values shape the way we partner with organizations. We believe that technology should feel clear, reliable, and supportive — not overwhelming. Our approach balances thoughtful strategy with practical execution, helping businesses operate smoothly while staying ready for what comes next.
- Meticulous. We take the time to understand the details — your workflows, your team, your goals — so every system we build or refine supports how your organization truly works.
- Efficient. We simplify complexity, streamline processes, and remove unnecessary friction so teams can work faster with greater clarity and confidence.
- Adaptable. Every business is unique. We design flexible systems and workflows that can evolve with your operations, your team, and your long-term goals.
- Honest. We communicate clearly and transparently, giving you straightforward guidance and real visibility into what we build and why.
- Loyal. We invest deeply in long-term partnerships — supporting your systems, your growth, and your team like an extension of your business.
- Innovative. We constantly look for smarter, more modern ways to improve processes, automate work, and build reliable technology that supports your future.