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Ongoing Support

Your on-demand tech team.

We don't just build and disappear. Stay on retainer with us for monitoring, updates, enhancements, and 24/7 critical support.

What's included

Monthly retainer packages with guaranteed response times
24/7 critical issue response (SLA-backed)
System monitoring, uptime checks & backups
Bug fixes & troubleshooting
Small feature enhancements
Performance optimization
Security updates & patches
Quarterly system reviews & roadmap planning
Documentation updates

Retainer packages

Essentials

10 hours/month
Next business day

Perfect for ongoing maintenance, small fixes, and quarterly check-ins.

Growth

25 hours/month
4-hour response

For businesses scaling up with regular enhancements, integrations, and proactive monitoring.

Enterprise

Custom allocation
24/7 critical support

Dedicated capacity, priority access, and SLA-backed uptime guarantees.

All retainers roll over up to 20% of unused hours per month.

The outcome

Systems that stay fast

We monitor performance, optimize queries, and keep your tools running smoothly as usage grows.

Stable & secure

Backups, security patches, and uptime monitoring. We handle the boring (but critical) stuff.

Always up-to-date

Quarterly reviews to assess what's working, identify improvements, and plan your roadmap.

How it works

1. Choose your tier: Pick the package that fits your needs. You can upgrade, downgrade, or pause anytime.

2. Submit requests: Email, Slack, or our portal. We'll acknowledge immediately and provide an estimate for larger requests.

3. We handle it: Fixes, updates, and enhancements are all tracked transparently. You get a monthly report with hours used and work completed.

4. Quarterly reviews: Every 90 days we hop on a call to review what's working, plan improvements, and adjust your roadmap.

Let's keep your systems running smoothly

Talk to us about retainer packages, SLAs, and how we can become your extended tech team.